Privacy Policy

Quick Links: Information We Collect · How We Use Your Data · Data Sharing · Data Security · Data Retention · Your Rights · GDPR · Children's Privacy · Contact

This Privacy Policy describes how FitTrack (“we”, “us”, or “our”) collects, uses, and shares information in connection with your use of FitTrack — Custom (blank) (the “App”). By downloading, installing, or using the App, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect the following types of information when you use our App:

• Device Information — Device model, operating system version, unique device identifiers, screen resolution, and language settings. This helps us optimize the App for your device.
• Usage Analytics — Information about how you interact with the App, including screens visited, features used, session duration, and interaction patterns. This data is collected in aggregate and helps us understand which features are most valuable.
• Crash Reports — Technical diagnostic information collected automatically when the App encounters an error or crash, including stack traces, device state, and OS version. This data is used exclusively to identify and fix bugs.
• In-App Purchase Data — Records of purchases and subscriptions made within the App, processed through the platform’s payment system (Apple App Store or Google Play). We do not store or have access to your payment card details — all payment processing is handled by Apple or Google.

Information Collected Automatically

When you use the App, we automatically collect certain technical information, including your IP address, device type, operating system, app version, and general usage statistics. This information is collected through standard technologies and is necessary for the App to function properly.

How We Use Your Information

We use the information we collect for the following purposes:

• Provide and operate the App — To deliver the core functionality, maintain your account, and process your requests.
• Improve and optimize — To understand how the App is used, identify areas for improvement, and develop new features based on usage patterns.
• Communicate with you — To respond to your inquiries, send technical notices, security alerts, and important updates about the App.
• Ensure safety and security — To detect, investigate, and prevent fraud, abuse, security incidents, and other harmful activity.
• Comply with legal obligations — To meet regulatory requirements, respond to legal requests, and enforce our terms of service.

Data Sharing

We do not sell your personal information. We may share information only in the following circumstances:

• Service providers — With trusted third-party companies that assist us in operating the App (hosting, analytics, crash reporting), subject to strict confidentiality agreements.
• Legal requirements — When required by law, regulation, legal process, or governmental request.
• Safety and rights — To protect the rights, property, or safety of our users, the public, or ourselves.
• Business transfers — In connection with a merger, acquisition, or sale of assets, in which case your data would remain subject to this Privacy Policy.
• With your consent — For any other purpose with your explicit consent.

Data Security

We take the security of your data seriously and implement industry-standard technical and organizational measures to protect it, including:

• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Regular security assessments, code reviews, and penetration testing
• Strict access controls limiting who can access your information
• Secure development practices following OWASP guidelines

While no method of transmission or storage is 100% secure, we continuously review and improve our security practices to protect your personal information.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Specifically:

• Active accounts — We retain your data for as long as your account is active and you continue to use the App.
• Deleted accounts — When you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required for legal, tax, or regulatory purposes.
• Analytics data — Aggregated, non-identifiable analytics data may be retained indefinitely to help us understand long-term usage trends.

You may request deletion of your data at any time by contacting us through our contact form.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access — Request a copy of the personal information we hold about you.
• Correction — Request correction of inaccurate or incomplete data.
• Deletion — Request deletion of your personal information.
• Data portability — Request your data in a structured, machine-readable format.
• Withdraw consent — Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us through our contact form. We will respond to your request within 30 days.

Additional Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to restrict processing — You can request that we limit how we use your data.
• Right to object — You can object to processing of your data for direct marketing or where we rely on legitimate interests.
• Right to lodge a complaint — You have the right to file a complaint with your local data protection authority.

Legal basis for processing: We process your data based on: (a) your consent, (b) the performance of our contract with you, (c) our legitimate interests in operating and improving the App, and (d) compliance with legal obligations.

To exercise these rights, please contact us through our contact form.

Children’s Privacy

We are committed to protecting the privacy of children. Our App is designed to comply with the Children’s Online Privacy Protection Act (COPPA) and similar regulations worldwide. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will promptly delete it.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. When we transfer your data internationally, we implement appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy and applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy within the App and updating the “Last Updated” date at the top. We encourage you to review this policy periodically. Your continued use of the App after changes are posted constitutes your acceptance of the revised policy.

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