Customer feedback for SaaS that doesn't
require a PhD to set up

AppTriage is a lightweight feedback tool for SaaS and web apps. Add a popup widget to your site, share a contact form link, or print a QR code for your office. Messages, star ratings, browser info, and page URLs land in one inbox — with email replies and AI categorization. Free forever for your first product.

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Collection methods

Three ways to collect feedback

You don't need a support desk or a chat widget to hear from your users. AppTriage gives you three lightweight collection channels that take minutes to set up — not weeks. All submissions land in the same inbox with browser info, page URL, and country.

  • Popup widget A floating feedback button in the corner of your site. One script tag, three button styles (pill, icon, minimal), your brand colors. Visitors click, type, submit. You get the message with their browser, OS, page URL, and country. No dependencies, no performance impact. Set it up on the widget page.
  • Embedded contact form A branded feedback form hosted at a short URL. Link to it from your app's help menu, footer, or "Give Feedback" button. Collects messages, star ratings, email, and name. Customize fields, colors, and copy. See the contact form page for details.
  • QR code Generate a branded QR code that links to your feedback form. Print it for your office reception, event booth, or co-working space. Visitors scan with their phone camera and submit feedback in seconds. Print-ready posters and table cards included. Learn more about QR code feedback.

Why AppTriage

Simpler than Intercom, cheaper than Zendesk

Intercom and Zendesk are built for support teams at scale — live chat, ticketing systems, knowledge bases, $50+/seat pricing. If all you need is a way to collect and triage product feedback, that's a lot of complexity (and cost) for a simple problem. AppTriage does one thing well: feedback collection and review management.

  • Free forever for 1 product and 100 items/month
  • No per-seat pricing — one account, unlimited team
  • Set up in 5 minutes — not 5 days
  • No live chat widget — this is feedback, not support
  • No ticketing system — this is triage, not Jira
  • No $50/seat/month pricing
Send us feedback
I love the new dashboard but the export button is hard to find...
sarah@example.com
★★★★☆
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Common questions

Everything about feedback for SaaS and web apps. Can't find an answer?

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Is AppTriage free for SaaS products?
Yes. The free plan includes 1 product, 100 feedback items per month, the popup widget, contact form, QR code, and email replies. No credit card required. No trial that expires. If you need more volume, Pro starts at $19/month.
How does the popup widget work?
Yes, it works on any website. Add one script tag to your HTML. A floating feedback button appears in the corner of your page. Visitors click it, a popup form opens, they type feedback and submit. You get the message with their browser info, page URL, and country in your inbox. See the widget page for embed instructions.
Can I customize the widget and form?
Yes. Set your brand color, app name, icon, and choose from three button styles — pill, icon, or minimal. Customize which fields to show: message, star rating, email, and name. The form matches your brand automatically. Try it on the live demo.
Does AppTriage integrate with other tools?
Yes. AppTriage supports webhooks that fire on every new feedback item. Send data to Slack, Zapier, Make, or your own API. CSV export is available on all plans. REST API access is available on Pro and Business plans.
Can I export my feedback data?
Yes. Export all feedback as CSV from your inbox. Filter by date, source, rating, status, or tags before exporting. Webhooks also let you stream data to external systems in real time.
How is AppTriage pricing different from Intercom or Zendesk?
No per-seat pricing. AppTriage is free for 1 product and 100 items/month. Pro is $19/month for 5 apps and 2,000 items. Business is $49/month for 20 apps and 10,000 items. No chat widget, no ticketing system, no bloat — just feedback collection and triage.

Customer feedback for your SaaS —
set up in five minutes

Popup widget, contact form, QR code. All submissions in one inbox with email replies and AI categorization. No per-seat pricing.

Get Started Free