These are free, copy-paste response templates for App Store and Google Play reviews. Each template covers a common review type — bug reports, feature requests, praise, negative reviews, ratings without text, and follow-ups after an update. Customize with your app name and ship.
6 templates
Replace [bracketed text] with your app's details. Keep responses short — two to four sentences is ideal.
Thank you for reporting this. We've identified the issue with [specific feature] and our team is working on a fix. We expect to release an update within [timeframe]. If you'd like to share more details, reach out at [support email] — it helps us resolve it faster.
When to use: The reviewer describes a specific bug, crash, or broken feature. Acknowledge the issue, give a timeline if possible, and offer a direct channel for follow-up.
Great idea! We're tracking this request and it's on our radar for a future update. We prioritize features based on user feedback, so your input genuinely helps shape [App Name]. Stay tuned — and thank you for taking the time to share this.
When to use: The reviewer suggests a new feature or improvement. Be honest about whether it's planned. Don't promise what you can't deliver.
Thank you for the kind words! We're glad [App Name] is working well for you. Reviews like yours help other users find us — and they motivate the team to keep improving. If you ever have suggestions, we're all ears.
When to use: A 4 or 5-star review with positive feedback. Keep it brief and genuine. Don't ask for anything — they already gave you a great review.
We're sorry about your experience with [App Name]. This isn't the standard we aim for. Could you reach out to us at [support email] with more details? We'd like to understand what went wrong and make it right. Your feedback is helping us improve.
When to use: A 1 or 2-star review with frustration or disappointment. Apologize without being defensive. Move the conversation to a private channel where you can resolve it.
Thank you for the rating. If you'd like to share more details about your experience with [App Name], we'd love to hear them — you can update your review or reach out at [support email]. Every bit of feedback helps us improve.
When to use: A low rating (1-3 stars) with no written review. Gently invite them to share more. For 4-5 star ratings without text, responding is usually unnecessary.
We've fixed the issue you mentioned in version [X.Y.Z], available now. The [specific fix] should resolve what you experienced. We appreciate you taking the time to report it — your feedback directly improved [App Name] for everyone.
When to use: After releasing an update that addresses a specific review. Going back to tell the reviewer is one of the most effective ways to turn a negative review into a positive one.
Best practices
A good reply shows you're listening. A bad reply makes things worse. Keep these guidelines in mind when responding to App Store and Google Play reviews.
Beyond templates
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