Link from your iOS or Android app's settings, post-update rating prompt, or onboarding wrap-up. Users tap a URL, the form opens in their device's browser, they submit. Submissions land in your inbox with a real email so you can reply — beats public App Store reviews where you can't.
Try the App NPS templateAdd a 'Send feedback' link to your app's settings page. Users tap it, the form opens in Safari / Chrome / WebView, they rate the app + write a comment, hit submit. No native SDK, no permissions prompt, no privacy nag — it's just a URL.
After a problematic update, prompt the user inside the app: 'Tell us if anything broke for you'. The user fills out the form, you reply by email, the 1-star review never gets posted. Your store rating stays clean.
App Store + Play store responses are public and stiff. Email replies are private and warm — and the user's response lands back in your inbox. Two-way conversation in the same triage queue.
SDKs add binary bloat, App Store review surface area, permission prompts, and a permanent dependency on our release cadence. A URL has none of that — your app stays clean, the form ships at our cadence not yours, and a malicious update on our side can't compromise your binary.
Yes. The form is a standard HTML page; WebView renders it cleanly. We test against iOS WKWebView and Android WebView — both support all features (rating, file upload via multipart, redirect on submit) without configuration.
Yes. Pass them as URL parameters: /f/<slug>/?version=2.3.1&device=iPhone15Pro. AppTriage attaches the data to the submission without showing it as a form field.
Yes. Store review import is Pro+ — pulls public reviews via App Store Connect / Google Play API. This page is about an in-app feedback URL that works on Free + Starter without store credentials. The two complement each other on Pro+.
No credit card. Pick the app_nps template, name your form, share the link. Submissions land in your inbox.
Try the App NPS template